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Frequently Asked Questions – RAREFORM

30% OFF Everything + Free Gift With Orders Over $150

FREE SHIPPING On All US Orders Over $75

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(323) 433 - 1510

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Shipping & Orders

Our standard shipping is $5.95 for orders between under $100. For orders over $100, standard shipping is free! FedEx 2 Day Shipping is offered for orders within the continental United States for $20. (U.S. only, separate shipping rates apply for international orders.)

Returns are easy! If you are not satisfied with your purchase, you can return unused items within 30 days of purchase.

 

A full refund (less return shipping) will be issued. If you prefer store credit, return shipping is on us! All merchandise must be unused; the condition of the product is left at RAREFORM's discretion.

 

Mystery Items products purchased from our Sale collection are final sale. We do not offer returns for international orders.

You can start the return/exchange process here. Not sure of your order number? Send us an email and we can help you out!

 

*Please return your items in the proper shipping bag/box that fits the item you are returning. Do not bend, fold, or shove items in the packaging. If your item is received damaged due to the way it was packaged we will not accept your return. Any straps, free gifts with purchase, or BOGO items must also be returned to qualify for a full refund.

Any sale or promotion online is valid during specified times and is subject to end without notice. Sales and promotions cannot be applied retroactively to past orders. Products purchased from our sale page cannot be returned.

Yes! Please send us an email with your order number + discount code within 1 hour of purchase to hello@rareform.com and we can apply your discount code retroactively.

If you need to make changes to your order (shipping address, billing information, discounts, etc.) or cancel your order, please email hello@rareform.com with your order number and desired change within 1 hour of purchase and we will do our best to accommodate your request. Please note that our customer care hours are M-F 8-5 PST. If your request is received outside of those hours there is a possibility that we will not be able to accommodate you but will do everything we can to do so. Thank you in advance for understanding.

Yes! We will send a shipping confirmation email to the email address associated with your order as soon as your order ships. We will include tracking info in this email, but you can also track your order here anytime: http://track.rareform.com/  Typical order processing times are 1-3 business days for standard shipping.

Yes! We offer carrier-calculated economy + express shipping options at checkout, with duties and taxes also (always!) PAID! You can expect your economy international order to arrive 5-12 business days after it's been shipped from our warehouse.

Your order will ship out of our warehouse within 2-3 business days.

 

Because of the significant increase in online shopping this year, USPS is handling more packages than ever before. You might see a tracking status of 'label created' which means it has left our facility but is taking a little extra time to get scanned by USPS. We know the delays can be frustrating, but rest assured that your package has been shipped and is at one of USPS's facilities, and they will process and deliver it as soon as they can.

After your order has shipped, standard shipping via USPS typically takes 2-5 business days.* You can track your order here: http://track.rareform.com/

 

*Note on USPS - your shipment might be marked as 'still at our facility' but rest assured your package will still get to you!

We accept all major credit/debit cards as well as Amazon Pay, PayPal, and Google Pay. We do not accept cash or checks.

Yes! We care deeply about our customers' privacy and security. All transactions that take place on our website use a Secure Socket Layer (SSL), and our online store is certified Level 1 PCS DSS compliant.

We will send an email to the email address associated with your order as soon as you place your order. This will come from hello@rareform.com. If you do not receive it, please check your spam folder and then email us and we can verify your email address was entered correctly and resend.

Discounts cannot be combined with any other codes or offers.

We know that our products make great gifts, so If you are sending your order as a gift, the price of the products will not be listed on the packing slip. You can also include a gift message at checkout. If you have any other questions, don't hesitate to reach out to our customer care team at hello@rareform.com

Product Information

Yes! Our Zippered Blake Tote, Hudson Tote, Maya Crossbody, Rae Crossbody and our Ella Tote have a full zipper closure. The Cora Tote has a snap closure.

Great question! In order from largest to smallest by volume: Weekender Duffle (53 Liters), Union Duffle (40 Liters), and Light Duffle (24 Liters). All duffles are TSA approved for carry on.

You can use any mild soap or spray cleaner with a soft rag or sponge! We do not recommend putting items in a washing machine. Avoid using cleaners or products that contain bleach or other harsh ingredients i.e. non reef-safe sunscreen as that can cause discoloration.

Yes! We photograph each individual product for our website, so the one you see is the EXACT one you will receive. Any photo marked 'detail example' is just an example so that you can see what your bag looks like on the interior or from different angles.

Yes! Each RAREFORM bag is unique because each is made from a unique billboard. We get all kinds of billboard vinyl, and each piece comes with its own style, its own set of wear, and its own store. Once a billboard has been washed and hand-cut in our office in Los Angeles, we make it into a bag that's as one-of-a-kind as you!

Yes! Gift Cards are available for purchase here.

As you know, our bags used to be billboards and was repurposed into product. They may have a few spots and scuffs, we call them beauty marks, and they are from my eventful past. But, this is what makes it YOUR unique bag!*

 

*Any marks or wear that impact the bags functionality fall under our one-year warranty.

We offer a one-year warranty on all of our products. If there are any issues with your products, please send us an email to hello@rareform.com with proof of purchase (order number or email) and photos of your product. We will do our best to make it right!

Here at Rareform, we fully support the billboard advertisers and those who use their services. We think the industry does an amazing job supporting and promoting businesses, small and large, across the world. Our goal is not to stop advertising companies from printing more billboards, we simply want to be the solution to their waste. Since the PVC material used for billboards cannot be traditionally recycled, our bags help to extend their lifespan by allowing the material to be reused in a completely new way.

Avoid using cleaners or products that contain bleach or other harsh ingredients i.e. non reef-safe sunscreen as that can cause discoloration.

Retail

Yes! We sell RAREFORM products in 300+ retail locations worldwide. Looking for a store that sells RAREFORM near you? Send an email to hello@rareform.com with your zip code and we'll tell you where we are located closest to you!

Yes! We offer wholesale for retail storefronts. You can view more information here. We do not allow online only retailers at this time.

Corporate

Yes, we do. For more information on corporate ordering, including lead time, minimums, pricing, etc. click here.

Still Need Help?

Contact us and we'll get back to you as soon as we can.

Phone: 323-433-1510 | Email: hello@rareform.com

Phone: 323-433-1510

Email: hello@rareform.com