Questions, comments, or just want to chat - we're here.
Questions, comments, or just want to chat - we're here.
(323) 433 - 1510
We recognize the enormous weight and hardship this current situation brings to the world. At this time, while our office team has transitioned to remote work, our customer service hours and response times will not vary. We are still available via phone, email, or social media. Shipping times might be slightly delayed, but will ship within 3 business days. We will update our loyal customers immediately upon change to our current policies. Stay well!
Due to COVID-19, USPS is experiencing some delays. Your shipment might be marked as still at our facility for a little longer than normal, but rest assured - your package will still get to you!
Shipping & Orders
Our standard shipping fee is $3.95 for orders $34.99 and under. The fee is $4.95 for orders between $35-$99.99. For orders over $100, standard shipping is free! FedEx 2 Day Shipping is offered for orders within the continental United States for $20. (U.S. only, separate shipping rates apply for international orders.)
Returns are easy! If you are not satisfied with your purchase, you can return unused items within 30 days of purchase*.
A full refund (less return shipping) will be issued. If you prefer store credit, return shipping is on us! All merchandise must be unused; the condition of the product is left at RAREFORM's discretion.
Mystery Items and Clearance items are final sale. No returns for international orders.
You can start the return/exchange process here. Not sure of your order number? Send us an email and we can help you out!
*Please return your items in the proper shipping bag/box that fits the item you are returning. Do not bend, fold, or shove items in the packaging. If your item is received damaged due to the way it was packaged we will not accept your return. Any straps, free gifts with purchase, or BOGO items must also be returned to qualify for a full refund.
Any sale or promotion online is valid during specified times and is subject to end without notice. Sales and promotions cannot be applied retroactively to past orders.
Yes! If you need to make changes to your order (shipping address, billing information, discounts, etc.) or cancel your order, please email email@example.com with your order number and desired change within 1 hour of purchase and we can accommodate your request.
Yes! We will send a shipping confirmation email to the email address associated with your order as soon as your order ships. We will include tracking info in this email, but you can also track your order here anytime: http://track.rareform.com/ Typical order processing times are 1-2 business days for standard shipping.
Yes! We offer carrier-calculated economy + express shipping options at checkout, with duties and taxes also (always!) PAID! You can expect your economy international order to arrive 5-12 business days after it's been shipped from our warehouse.
Your order will ship out of our warehouse within 1-2 business days. If you selected FedEx 2 Day shipping, your order will ship out same day if placed before 4 PM M-F.
After your order has shipped, standard shipping via USPS typically takes 1-5 business days.* You can track your order here: http://track.rareform.com/
*Due to COVID-19, USPS is experiencing some delays. Your shipment might be marked as still at our facility before for a little longer than normal, but rest assured - your package will still get to you!
We accept all major credit/debit cards as well as Amazon Pay, PayPal, and Google Pay. We do not accept cash or checks.
Yes! We care deeply about our customers' privacy and security. All transactions that take place on our website use a Secure Socket Layer (SSL), and our online store is certified Level 1 PCS DSS compliant.
We will send an email to the email address associated with your order as soon as you place your order. This will come from firstname.lastname@example.org. If you do not receive it, please check your spam folder and then email us and we can verify your email address was entered correctly and resend.
Discounts cannot be combined with any other codes or offers.
You can use any mild soap or spray cleaner with a soft rag or sponge! We do not recommend putting items in a washing machine. Avoid using cleaners or products that contain bleach or other harsh ingredients i.e. non reef-safe sunscreen as that can cause discoloration.
Yes! We photograph each individual product for our website, so the one you see is the EXACT one you will receive. Any photo marked 'detail example' is just an example so that you can see what your bag looks like on the interior or from different angles.
Yes! Each RAREFORM bag is unique because each is made from a unique billboard. We get all kinds of billboard vinyl, and each piece comes with its own style, its own set of wear, and its own store. Once a billboard has been washed and hand-cut in our office in Los Angeles, we make it into a bag that's as one-of-a-kind as you!
As you know, our bags used to be billboards and was repurposed into product. They may have a few spots and scuffs, we call them beauty marks, and they are from my eventful past. But, this is what makes it YOUR unique bag!*
*Any marks or wear that impact the bags functionality fall under our limited lifetime warranty
We offer a limited lifetime warranty for all products. If something happens to your product that impairs its functionality (i.e. a zipper breaks) we will repair or replace it at no cost.
Here at Rareform, we fully support the billboard advertisers and those who use their services. We think the industry does an amazing job supporting and promoting businesses, small and large, across the world. Our goal is not to stop advertising companies from printing more billboards, we simply want to be the solution to their waste. Since the PVC material used for billboards cannot be traditionally recycled, our bags help to extend their lifespan by allowing the material to be reused in a completely new way.
We believe that creativity is a vital part of life and this series is a way to celebrate that. We search far and wide for artists, muralists, designers, and creatives who not only make beautiful pieces of art, but also inspire the communities around them. Each collection is crafted with purpose from start to finish, and support artists from across the country. Plus, you'll finally be able to know exactly which billboard your bag came from.
If you'd like to nominate a candidate for a future Artist Series, please send in your suggestions to email@example.com we'd love to see what art you want on your bags!
Avoid using cleaners or products that contain bleach or other harsh ingredients i.e. non reef-safe sunscreen as that can cause discoloration.
Yes! We sell RAREFORM products in 300+ retail locations worldwide. Looking for a store that sells RAREFORM near you? Send an email to firstname.lastname@example.org with your zip code and we'll tell you where we are located closest to you!